- On phone, on site and remote support to customer mainly related to internet service
- Assist troubleshoot networks, internet connectivity in the customer site or the company
- Provide recommendation and suggestion to customer
- Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
- Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
- Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
- Keep track in ticket system
- Maintain customer relationship
- Other tasks assigned by team leader or manager